CommForms - Features
client and daughter using CommForms to send secure service request to css agency

client using commforms on smartphone to send service request to community support services agency

Clients and their caregivers send you their service requests online

With CommForms, new or existing clients, caregivers or professionals can submit a service request such as a meals on wheels order or a transportation request. They can track the status of their requests, make changes or even cancel their requests securely online.

CommForms is PHIPA & PIPEDA compliant and 100% encrypted allowing service requests to be securely submitted to you.

  • Forms are senior friendly & easy to use
  • Forms are available in multilingual format
  • Mobile friendly & compatible on all web browsers
  • Auto-reply email when form submitted
  • Clients can track requests online & make changes
  • Clients can make payments online for services ordered
Forms Available:
  • Transportation for individual or recurring rides
  • Hot & frozen meals on wheels
  • Adult day program requests & absence notifications
  • Homecare requests, appointment changes & cancellations
  • Foot care appointments at home & in clinic
  • And So Much More!

    Click Here To See Our Demo Site

community support services manager using commforms for analytics

community support services coordinator using commForms

Staff receive secure encrypted requests notifications

By receiving service requests by email notification, staff will spend less time listening to service request related voice-mails or taking orders over the phone and reduce the risk of associated errors when taking verbal service requests.

Notification Features:
  • Notifications contain clear and validated data
  • Notifications received in English regardless of language the form is summited in
  • New client requests flagged for an intake assessment
  • No change in work process for staff
  • No training needed
  • No account logins required

The CommForms Portal - A Complete Home And Community Care Referral & Scheduling Solution

From initial intake of new clients to receiving service requests from existing clients – to scheduling services, billing and updating inventory - using CommForms, staff are able to process these requests from start to finish.

As a bonus when using our business package you will also have access to the portal at no additional cost!

Portal Features:
  • Staff can View, Edit & Book client service requests
  • Staff can send secure automated updates back to clients and caregivers reducing the need for confirmation calls.
  • New client requests flagged for an intake assessment
  • Schedule services such as PSS, transportation & footcare clinics and assign requests to staff
  • Send secure inter-agency referrals for clients & receive confirmation emails
  • Generate & email invoices to clients, their caregivers or third party payers
  • Track & update inventories for meals on wheels, medical equipment, fleet vehicles & more!

community support services manager using commforms for analytics


Portal Dashboard

Provides a view of all incoming service requests
Staff can view, edit, book & send updates to clients


Portal Analytics

View all data & analytics on service requests
Make informed decisions regarding service delivery


Portal Reporting

Standard & custom reports available
Can be downloaded in various file formats